Terms of sale

These terms apply to every order placed with Malys (fournitures de couture) inc., online, by phone or at the warehouse.

Accounts and prices

Ordering is reserved for professional accounts approved by Malys. Visitors see the public price.
Each account buys at its agreement prices. Prices are locked when the order is confirmed.
Taxes are those of the delivery province (GST, QST, HST or PST), or Quebec for warehouse pickup.

During the first 6 months of a new account, each order must reach $100 before taxes.

By credit card: the card is stored with our payment processor (Malys never keeps card numbers) and charged only at shipping, once the actual shipping cost is known.
Every card payment adds a 3% administrative fee on the total after taxes and shipping; the fee is taxable and shown on its own invoice line.
On account: according to your agreement terms (Net 30 days by default). Bank transfers and cheques are accepted.

Malys ships across Canada. Shipping is calculated at shipping time, once the parcel is weighed; there is no free shipping.
Pickup at the Drummondville warehouse is free during the period stated in the "Order ready for pickup" notice. An order not picked up after that period incurs storage fees, collected at pickup.
The carrier may adjust its price to the actual weight: Malys never bills you again. If the actual cost is lower than what was billed, the difference becomes a credit on your next invoice.

Shipping and loyalty credits apply before taxes, on your next invoice.
After one year as an active customer (at least one invoiced order every 3 months), Malys grants a yearly loyalty credit.
Unused credits expire on June 30, the end of Malys's fiscal year.

You may cancel an order as long as Malys has not purchased the goods from its supplier.
When an item is out of stock, the expected restock date is shown. You may then cancel the order if you do not want to wait, even if the goods were already ordered.

No returns or refunds are accepted, except for a Malys error: wrong item, wrong quantity, defective product or pricing error.
In those cases, Malys issues a credit note. Contact us as soon as you receive the order.